Stability, Continuity and Incremental Change

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Operational Support As Change Agent

Operational Support has many faces: PCs and Laptops, Desktop Software, VoIP Systems, Cell Phones, Mobile Apps, Home Based Users, Servers, Cloud Based Services, Network Infrastructure to name a few.  In truth the need for support can arise anywhere throughout the Support Pyramid discussed on the Home Page.
 
Many companies already have an IT team or outside vendor that helps keep things running.   Younger companies may have a part time person or outside vendor, and in some cases the owner is doing this as one more task to help save money.
 
 In any event these resources can at times be overwhelmed.  Often they are focused on the hardware or software only (except in the case of the owner). This can leave them unable to really help management see across departmental boundaries, past hardware and software challenges and into deeper issues of process design and shifting technologies impacting market dynamics.
 
Looking for  ways to improve overall stability, optimize reporting processes, guard against disruptions to business continuity, and help management “Keep the wheels on” is another area where Sabre may be able to help.
 
Sabre becomes a part of the organization working with management and end users alike, but not on the full time recurring payroll.  This unique position helps affordably feed real world solutions to  challenges back into the planning process in small digestible pieces.  This is consistent with the philosophy of “Incremental Change” where many small improvements made over time contribute to a robust and sustainable pace of organizational change.  In this way businesses can focus on staying out in front of the competition, even when technology is changing daily.

Forward Planning

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Change Management and Readiness

Business Owners, Executives, and Managers are continually looking across a rapidly changing competitive and technological landscape.  At times the changes needed are obvious.  At other times technology or circumstances turn on a dime and disruptive change is upon us. 
 
Sabre is focused on helping address change management and readiness.  By maintaining a strong working relationship with our client’s management teams and their end users alike. Our involvement with other clients, industries, webinars,  technology networking events, independent research, and  trade show attendance put us in a unique position to offer a different perspective. 
 
It also allows us to help with re-definition of competitive posture, objectives, requirements, and evaluation of the impact on the Support Pyramid.  When  market dynamics and technological solutions shift and it is felt that this type of supplemental  support would be helpful, Sabre is there to help.

Team and Partner Coordination

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Focused on Your Business and Projects

A key goal is to maintain strong familiarity with daily support and operational processes providing you with a partner focused on your challenges, that knows your management team, end users, and your business.
 
When the time comes to update objectives and processes, your partner is ready help evaluate impact on existing operations, help build the change management plan, act on it, and assist with coordination if needed.
 
Since the daily operations must go on, the goal is to make sure all the project elements are in motion and working in concert with the operational needs. 
 
When there are decisions needed between operational and project needs we can help facilitate the discussions by working with management and project teams to assist  with risk mitigation and growth strategy.
 
















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